Privacy Policy

1. Introduction

 

ElloMind, a division of JOETER CONSULTING LLP (LLP Identification Number: ACC-6688), is dedicated to safeguarding the privacy and security of our users' personal information. This Privacy Policy delineates our practices regarding the collection, use, disclosure, and protection of personal information when you utilize the ElloMind website and services. By accessing and using our services, you acknowledge and agree to the terms outlined in this policy.

 

2. Definitions

 

For the purposes of this Privacy Policy:

 

• "ElloMind" refers to JOETER CONSULTING LLP.

• "User" or "you" refers to the individual accessing or using the ElloMind website and services.

• "Personal Information" means any information that can be used to identify an individual user.

• "Service" encompasses the various mental health offerings provided by ElloMind.

 

3. Nature of Service

 

ElloMind offers a broad spectrum of mental health services, including but not limited to therapy and counseling for individuals, couples, teens, and children; educational resources; workshops and activities; meditation and mindfulness sessions; and games and recreational activities. These services are designed to support and enhance the mental well-being of our clients and are accessible both online and offline.

 

4. Consent

 

By utilizing our services, you consent to the collection, use, and sharing of your Personal Information in accordance with this Privacy Policy. You may withdraw this consent at any time by contacting us; however, this may impact your ability to fully use our services.

 

5. Information Collection and Use

 

5.1. Personal Data: We collect information necessary to provide our services, such as your name, email address, contact details, and other relevant information.

 

5.2. Usage Data: We collect information on how you access and use our services to improve user experience and service functionality.

 

5.3. Tracking & Cookies Data: We use cookies and similar tracking technologies to monitor activity on our service and store certain information.

 

6. Purpose of Data Collection

 

The data we collect is used to deliver, maintain, protect, and enhance our services, facilitate user communication, analyze service usage for improvement, and ensure compliance with legal requirements.

 

7. Data Retention

 

We retain your Personal Information for as long as necessary to provide the requested services, comply with legal obligations, resolve disputes, and enforce our policies.

 

8. Disclosure of Data

 

We may disclose your Personal Information in compliance with legal obligations, to protect the rights and property of ElloMind, and to facilitate service operations through trusted third parties.

 

9. Security of Data

 

While we strive to implement reasonable measures to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data.

 

10. User Rights

 

You have the right to access, amend, delete, or limit the use of your Personal Information. Please contact us to exercise these rights.

 

11. Cookies Policy

 

Cookies are used to enhance user experience and service functionality. You may refuse cookies, but this may affect the availability of some service features.

 

12. Data Sharing and Third-Party Disclosure

 

We may share your information with trusted third-party service providers to facilitate our services. These parties are bound by confidentiality agreements and are only permitted to use your Personal Information for the tasks assigned to them on our behalf.

 

13. International Data Transfers

 

Your information may be transferred to and processed in countries other than your country of residence. We ensure that adequate data protection measures are in place in such cases.

 

14. Analytics and Behavioral Tracking

 

We may use third-party service providers to monitor and analyze the use of our services to improve functionality and user experience.

 

15. Behavioral Remarketing

 

We may use remarketing services to advertise on third-party websites after you have visited our service. These services use cookies to tailor advertisements based on your past visits to our service.

 

16. Compliance with Laws

 

We will disclose your Personal Information where required by law or if necessary to protect our rights and comply with legal processes.

 

17. Changes to This Privacy Policy

 

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

 

18. Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us at info@ellomind.com.

 

19. User Consent

 

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms, please refrain from using our services.

 

20. Governing Law

 

This Privacy Policy is governed by and construed in accordance with the laws of India.

 

21. Data Breach Notification

 

In the event of a data breach, we will promptly notify the relevant authorities and affected individuals in accordance with applicable data protection laws.

 

22. Your Data Protection Rights

 

You have various rights regarding your Personal Information, including the right to access, correct, erase, and restrict processing, as well as the right to data portability.

 

23. Third-Party Links

 

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

 

24. Cookies and Tracking Technologies

 

We employ cookies and similar technologies to track service activity and store information to enhance user experience.

 

25. Consent Withdrawal

 

You may withdraw your consent to the processing of your Personal Information at any time without affecting the lawfulness of processing based on consent before its withdrawal.

 

26. Complaints

 

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the appropriate data protection authority.

 

27. Contact Information for Grievances

 

For privacy-related concerns or complaints, please contact our Grievance Redressal Officer at info@ellomind.com.

 

28. Modifications to This Policy

 

We may modify this Privacy Policy at any time, with changes effective upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

 

29. Limitation of Liability

 

While we take measures to protect your Personal Information, we cannot guarantee its absolute security. ElloMind shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services.

 

30. Interpretation of the Policy

 

Any ambiguities in the interpretation of this Privacy Policy shall not be construed against the drafting party.

 

31. Governing Law and Jurisdiction

 

This Privacy Policy is governed by the laws of India, with any disputes subject to the exclusive jurisdiction of the courts in Kochi, India.

 

32. Opt-Out Options

 

You may opt-out of receiving communications from ElloMind by contacting us at info@ellomind.com.

 

33. User Responsibilities

 

Users are responsible for maintaining the confidentiality of their account information and password and for all activities that occur under their account.

 

34. Updates to Your Information

 

It is your responsibility to ensure that the Personal Information we hold about you is accurate and up-to-date.

 

35. Queries and Contact

 

For any queries or to exercise your rights related to your Personal Information, please contact us at info@ellomind.com.

 

36. Acceptance of These Terms

 

By accessing and using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

 

37. Data Portability

 

You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format.

 

38. Automated Decision-Making and Profiling

 

We do not use your Personal Information for automated decision-making, including profiling, that would have legal or similarly significant effects on you.

 

39. Updates and Changes to Personal Information

 

Please inform us of any changes to your Personal Information to ensure that our records are accurate and up-to-date.

 

40. Age Limitations

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors.

 

41. Data Protection Officer

 

For further information on our data protection practices, please contact our Data Protection Officer at the provided email (info@ellomind.com) and address.

 

42. Non-Discrimination

 

We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge different prices, provide a different level of service, or suggest that you may receive different prices or levels of service based on your exercise of privacy rights.

 

43. Conclusion

 

This Privacy Policy is designed to provide transparency into our privacy practices and principles. If you have any questions or concerns, please contact us.